Car seats purchased and installed face to face are not eligible for returns, and can only be returned if they develop a manufacturing fault, not because you have changed your mind.

If you are not entirely happy with your online purchase from us then you are entitled to a refund within 14 days of receiving your item. All items being returned must be in perfect condition with their original packaging, labels attached and include all original manuals etc. We will arrange the return on your behalf, and the cost of the shipping will be deducted from your refund at a fee of £15.00. Any missed collections for returns will incur an additional cost of £15.00. 

We are not obliged to accept returns if the above is not adhered to. 

Refunds will be processed back to the original payment method, which can take up to 10 days for some payment methods. 

For any questions or concerns regarding our return policy, please contact us by emailing info@carseatsplus.co.uk.